Dear guests, welcome to Wall Hill Farm Guest House.

In order to comply with the Government’s COVID-19 guidance, we have developed a Covid-19 guidance plan as outlined below.

Note this may be subject to change in accordance with future Government directives.

We hope this information will be informative, offers reassurance and enables you to have a relaxing stay at Wall Hill Farm Guest House.

1. General Protective Measures

1.1 Any guests who believe they have symptoms of the COVID-19 virus prior to arrival at Wall Hill Farm Guest House, should contact us with a view to cancelling or amending their reservation and follow the UK Government COVID-19 Guidance.
1.2 If a guest develops signs of the Covid-19 virus whilst at Wall Hill Farm Guest House, they must inform us immediately, self-isolate in their room in order to minimise any risk of transmission and request a test. If they are confirmed to have Covid-19, they should return home if they reasonably can. They should use private transport but only drive if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and if necessary the local authority. Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once the guest has returned to their main residence, they should continue to follow the government guidance on self-isolation, household isolation and social distancing. If a guest shows acute symptoms, has breathing difficulties or their life is at potential risk, they must seek medical help immediately.
1.3 Any guests who believe they have developed symptoms of the COVID-19 Virus following their arrival at Wall Hill Farm Guest House, should inform us immediately.
1.4 Further to 1.3 above, we will immediately advise remaining or future guests and follow UK Government COVID-19 Guidance.

2. Wall Hill Farm Guest House Check-in/Checkout

2.1 Our normal check-in time is from 2.00pm, earlier check-in is sometimes possible by prior arrangement.
2.2 We will operate a self check-in system, to reduce contact.
2.3 Your key card will be in the entrance porch to the guest house and will give you access to your room and the dining room. Please use the hand sanitiser gel (in the entrance porch).
2.4 If you need help or advice please call Richard tel:- 07778 338310
or ring the bell at the back door to the farmhouse (white building across the yard)
2.5 It is important that Social Distancing is maintained so if you arrive at the same time as other guests please give each other space.
2.6 Please leave your room keys in the entrance porch when you check out. We will try to ensure payment is taken via the computer and your invoice will be emailed to you. Please check with Richard that he has collected payment and has your email address.

3. Social Distancing

3.1 Shared access spaces such as the staircases are narrow and we ask guests to check that thoroughfares are clear, to avoid contact as much as is reasonably practicable.

4. Food Service/Breakfast

4.1 We are operating a one way system in the dining room. Enter by the entrance door and leave via the back door.
4.2 Before entering the dining room please wear a face mask and use the hand sanitiser. Please remove your face mask only after you have sat down at your table
4.3 Unlike normal times our tables will not be laid up with crockery, cutlery, condiments etc. The staff will bring these to your table when you are seated.
4.4 Please remain seated whilst you are in the dining room and rely on the staff to serve you at the table.
4.5 Dining room tables and condiments will be sanitised after each guest leaves.
4.6 To maintain social distancing rules, we have modified our dining (breakfast) room and moved one of the tables into the guest lounge.

5. Hand/General Hygiene at Wall Hill Farm Guest House

5.1 Common areas and surfaces such as door handles and stair rails will be sanitised on a regular basis using appropriate disinfection/anti-bacterial cleaning products.
5.2 All key cards will be sanitised after checkout.
5.3 A Hand Sanitiser station is next to the dining room door and we would ask guests to use this before entering the dining room.

6. Room Cleaning

6.1 We continue to maintain our high standards of hygiene in bedrooms and en-suite facilities using appropriate anti-bacterial cleaning products
6.2 All towels are laundered in house, at a temperature to kill any virus to ensure high hygiene standards.
6.3 Soft furnishings such as cushions and throws will be minimised and shall be replaced prior to each new arrival.
6.4 Following departure all rooms will be thoroughly ventilated and sanitised using appropriate sanitising products
6.5 Following departure all hospitality trays are sanitised and all contents are replaced.
6.6 Our hospitality tray will now consist of two tea bags, two coffee sticks, brown and white sugar and a sealed pack of biscuits. Please ask if you would like different refreshments from our normal hospitality offering.

7. Room Service

7.1 Room service is now limited to refreshing of hospitality trays and bin emptying (to minimise risk to staff).
7.2 For single occupants in a twin room the spare bed will be stripped back to the mattress protector which will be washed after your stay. We apologise for the appearance.

8. Personal Protective Equipment (PPE)

8.1 We do not provide PPE for guests but would encourage guests to wear whatever PPE they feel happy with.
8.2 Masks are available to purchase if required costing £1.00 each.
8.3 Staff will wear PPE at times, and we hope this is not detrimental to the service we offer.
8.4 COVID 19 specific health and safety signage will be visible throughout the property, to assist guests and staff.

We hope the above information is useful, the measures in place are easy to follow/ not too intrusive and do not detract from your experience at Wall Hill Farm Guest House.

We would welcome any feedback or ideas that you may have with regards to this policy.

Kind Regards Richard and Pam